INTRANETS & EXTRANET
Riva Flexi Intranet - Extranet solutions encompass the following:
Human Resources Intranet
Large amounts of paper-based processes of the HR department can be transitioned to the Intranet. Examples of possible content and applications
- Employee handbook
- Telephone/E-mail directory of employees and departments
- Interactive benefits information
- Leave provisioning and e-calendaring
- Employee surveys
- Recruiting/job listings
- Candidate screening applications
- Organizational charts
- Newsletters
- New employee induction and training
- Employee personalized home pages
Sales and Marketing Intranet
Fast access to accurate information can be crucial for the sales and marketing staff. It can be the difference between making a sale or giving someone time to look elsewhere. An intranet addresses that issue, providing an environment where product descriptions, sales material, marketing analysis and research are all a click away.
Examples of possible content and applications:
- Product & Solution demos
- Pricing information
- Sales forecasts and reports
- Sales contact management
- Sales lead management
- Sales feedback
- Prospecting
- Press releases
- Sales team collaboration
- Calendars
- Sales multimedia training
- Competitor research
Information Systems Intranet
Many applications are being used to support information system processes. Some applications are used to support the needs of the employee base and some are being extended to partners via extranets turning IS into a profit center.
Examples of possible content and applications
- Project management and planning
- Instant messaging and internal communication
- Software and applications development and delivery
- User documentation
- Technical support and help desk
- Information and knowledge repositories
- Internet resources
- Resource scheduling
- Technical/security polices and procedures
- Multimedia-based induction and training
Corporate Intranet
Intranets are very effective in assisting the executive in addressing communication with internal employees and external partners.
Examples of possible content and applications
- Internal departmental information
- External partnering information
- Meeting minutes
- Internal departmental information
- Stock Market analysis/ Stock market tracking
- Business investigation and analysis
- Tax and legal research
- On line calendars to track personal daily activities
- Groupware applications that a company uses with its outside consultants and/or strategic partners to collaborate on a particular project or product
- Private newsgroups that strategic partners use to share ideas and discuss plans
- Personalized site with links, weather and traffic
Customer Service Intranet
An intranet or extranet can allow a customer to help themselves or allow support personnel to find an answer faster. Various touch points of the organization can be integrated to analyze and maintain customer service, feedback and retention. Examples of possible content and applications
- Customer information entry and update
- Order entry and tracking
- Online information (databases on customers, inventory, supplies)
- Problem entry and tracking
- Customer FAQ's
- Customer problem tracking
Finance Intranet
An accounting intranet creates a centralized platform for publishing information and new interactive method for processing transactions with internal departments, employees or external partners. Examples of possible content and applications
- Accounts payable/receivable support
- Payroll processing
- Financial reports
- Policies and procedures
- Budgeting
- Asset management
- Expense reports
- Employee reimbursement
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