What's involved in usability testing?
Usability testing simply involves recruiting users that match your typical user
groups, and getting them to complete a number of tasks on your site or app. Where
possible, we like to run moderated usability testing where we sit with a user and
observe them using you site. This allows us to gather valuable information about
which areas of your site or app are prone to usability issues, and which areas are
If sitting with users isn't possible, we can also run remote usability testing using
screen sharing software. Either way, we favor a less rigid approach to testing than
the traditional 'usability lab' environment. Our expert User Experience consultants
have run many, many usability tests and have found that the more naturalistic the
setting, the more realistic and revealing the results.