CRM software, Customer Relationship management, hosted CRM solution, Microsoft CRM, Open source CRM, Salesforce automation, solution, Pune, India

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Riva eCRM suite

CRM broadly known as customer relationship Management encompasses managing and nurturing an organization's prospects and customers. In today's competitive landscape, CRM is a prime tool for acquiring, maintaining and nurturing customers and also for Salesforce automation. This is possible using a variety of user friendly systems known as CRM software. The CRM solution can be either hosted ( internally or in data centers), desktop/ laptop based or on a client-server model.

Customer relationship management tools have been shown to help companies attain these objectives:

Single source for customer information including customer contact details, touchpoints, order history etc.
Streamlined sales and marketing processes resulting in higher sales productivity
Added cross-selling and up-selling opportunities
Improved customer service, loyalty, and retention
Higher closure rates
Better customer profiling and targeting
Increased market share
Higher overall profitability

Rivalogic provides four types of CRM solutions depending on the customer needs:

Off-the-Shelf products viz. Microsoft CRM
Hosted CRM solutions
Bespoke Online CRM solutions according to enterprise needs
Customization and integration of Microsoft CRM, Salesforce.com integration etc.

For more information of our e-CRM and hosted CRM products and solutions please mail us at : sales@rivalogic.com

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